Returns Policy

At The Averron Group, we are dedicated to providing an exceptional shopping experience while adhering to UK consumer protection laws. To ensure compliance, please read and understand our returns policy.

Your Right to Cancel:

1. Unwanted Items: Unfortunately, unwanted items are non-returnable.

2. Faulty or Misdescribed Items: You have 14 days from the receipt of your item to request a return for faulty or misdescribed items.

How to Initiate a Return:

1. To request a return for a faulty or misdescribed item within 14 days, please email us at customer.service@ecoface.co.uk

Refunds and Replacements:

1. For eligible faulty or misdescribed items returned within 14 days, we will offer a replacement or a full refund, including standard delivery charges.

Exemptions:

Please be aware that, unfortunately, unwanted items cannot be returned under our policy.

Your Responsibility:

If you have an eligible return, you are responsible for the cost of returning the item. We recommend using a tracked and insured method.

Processing Time:

Our goal is to process returns within 14 days of receiving the returned items.

Contact Us:

If you have any questions regarding our returns policy or require assistance with an eligible return, please contact our customer support team at customer.service@ecoface.co.uk

This returns policy respects your statutory rights as a consumer under UK law.

Last updated: 11/10/2023

The Averron Group, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: customer.service@averron.com
Telephone: 0203 633 1196