Privacy Policy

Effective Date: 26/06/2023

This Privacy Policy governs the manner in which The Averron Group ("we," "us," or "our") collects, uses, maintains, and discloses information collected from users (referred to as "you" or "your") of our website, ecoface.co.uk, and any associated services (collectively, the "Services"). This Privacy Policy applies to the Services provided by us to users located in the United Kingdom.

  1. Information We Collect
We may collect personal information from you when you use our Services. The types of personal information we may collect include:
1.1. Personal Identifiable Information (PII): We may collect your name, email address, postal address, telephone number, payment information, and other relevant details necessary to provide you with our Services.
1.2. Log Data: Our servers automatically record information that your browser sends whenever you visit our website. This data may include your IP address, browser type, device information, and browsing activities.
1.3. Cookies: We may use cookies, web beacons, and similar technologies to enhance your browsing experience on our website. These technologies collect information about your preferences, browsing patterns, and other interactions with our Services.
  1. How We Use Your Information
We may use the collected information for the following purposes:
2.1. Provide Services: To deliver the requested services to you, including processing orders, shipping products, and facilitating customer support.
2.2. Personalization: To personalize your experience on our website, improve our Services, and provide you with tailored content, recommendations, and advertisements.
2.3. Communication: To communicate with you, respond to your inquiries, provide updates on your orders, and send you relevant information about our products, services, and promotions.
2.4. Legal Obligations: To comply with applicable laws, regulations, and legal processes, including those related to accounting, taxation, and record-keeping requirements.
2.5. Marketing: With your consent, we may use your information to send you marketing communications about our products, services, and promotions or those of our partners. You can opt-out of such communications at any time.
  1. Legal Basis for Processing
We rely on the following legal bases for processing your personal information:
3.1. Contractual Necessity: We process your information to perform our contractual obligations and provide you with the requested Services.
3.2. Consent: When required by applicable laws, we will seek your consent to process your personal information for specific purposes.
3.3. Legitimate Interests: We may process your information based on our legitimate interests, such as improving our Services, preventing fraud, and ensuring the security of our website.
  1. Data Sharing and Disclosure
We may share your personal information with third parties in the following circumstances:
4.1. Service Providers: We may engage trusted third-party service providers to assist us in delivering our Services. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.
4.2. Compliance with Law: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests.
4.3. Business Transfers: If we undergo a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.
  1. Your Rights and Choices
As a user located in the United Kingdom, you have certain rights regarding your personal information, subject to legal limitations. These rights may include:
5.1. Access: You have the right to request access to the personal information we hold about you.
5.2. Rectification: You may request to correct any inaccuracies or incomplete information we hold about you.
5.3. Erasure: You have the right to request the deletion of your personal information under certain circumstances.
5.4. Restriction: You may request to restrict the processing of your personal information in certain situations.
5.5. Objection: You can object to the processing of your personal information based on legitimate interests or direct marketing purposes.
5.6. Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
To exercise your rights or for any inquiries regarding your personal information, please contact us using the information provided in Section 8.
  1. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  1. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your data.

  1. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
The Averron Group,  71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: customer.service@averron.com
Telephone: 0203 633 1196
  1. Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes made to the Privacy Policy will be effective immediately upon posting the revised version on our website. We encourage you to review this Privacy Policy periodically for any updates.
By using our Services, you acknowledge that you have read and understood this Privacy Policy, including how and why we use your information, and consent to the collection, use, and disclosure of your personal information as described herein.